Refund Policy

Last updated: 2 July 2026

1. 30-day returns

You may return most unused items, in their original packaging and condition, within 30 days of delivery for a full refund of the item price. This is in addition to, and does not affect, your statutory right to cancel under the Consumer Contracts Regulations 2013.

2. How to start a return

Email info@venturleylimited.shop with your order reference and the item(s) you'd like to return. We'll confirm the return address and any next steps.

3. Condition of returned items

Items must be unused, undamaged, and in their original packaging with all accessories and documentation included. Items showing signs of use, damage, or missing components may only be eligible for a partial refund.

4. Non-returnable items

Certain items cannot be returned once used or unsealed for hygiene, safety, or calibration reasons — for example, consumables, cutting accessories, and opened safety equipment. Any such exceptions will be clearly noted on the relevant product page.

5. Return shipping

Unless the item is faulty, incorrect, or damaged on arrival, return shipping costs are the customer's responsibility. We recommend using a tracked service, as we cannot issue refunds for items lost in transit back to us.

6. Faulty or incorrect items

If you receive a faulty, damaged, or incorrect item, contact us within 14 days of delivery with photos where possible. We will arrange a replacement, exchange, or full refund, including return postage, at no cost to you.

7. Refund timing

Once we receive and inspect your return, refunds are issued to your original payment method via Stripe, typically within 5–10 business days depending on your bank.

8. Cancelling before dispatch

If you'd like to cancel an order that hasn't shipped yet, contact us as soon as possible and we'll cancel it with a full refund where dispatch hasn't already begun.

9. Contact us

For any return, refund, or exchange question, email info@venturleylimited.shop or call +44 7828 747303.