Frequently asked questions
Everything you need to know about ordering from Venturley Tools. Can't find your answer? Contact us.
Most orders are dispatched within 24–48 hours and arrive within 2–4 working days across the UK mainland. Larger workshop equipment may take slightly longer — estimated delivery is shown at checkout.
Yes. Add as many products as you need to your cart and check out once — you'll pay a single total through Stripe's secure checkout.
We accept all major debit and credit cards through Stripe, including Visa and Mastercard. Payment details are processed securely by Stripe and never stored on our servers.
Yes — get in touch via our contact page with the products and quantities you need, and our team will put together a trade quote.
Unused items in original packaging can be returned within 30 days of delivery. Full details are in our Refund Policy.
Currently we ship to addresses within the United Kingdom only. For international enquiries, please contact us directly.
Most products carry a manufacturer's warranty against defects. Warranty length varies by product and is listed on the individual product page where applicable.
Once your order ships you'll receive a confirmation email with tracking details. If you haven't received tracking within 48 hours, contact our support team.
Contact us as soon as possible after ordering. If the order hasn't been dispatched yet, we can usually amend or cancel it — once dispatched, our standard returns policy applies.